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CABIN CREW SYLLABUS

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​​Certificate Course Syllabus

Wide Body / Multiple Crew Onboard

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This program is perfect for students who wish to work for a large international airline or charter operator. The program features one of the worlds most popular multi aisle aircraft manufactured by Airbus – the A330. You will learn how to operate in a large multiple crew environments with up to 18 crew members onboard. Upon completion of this program you will receive a certificate of completion This course applies to airlines such as...

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  •  Air France

  •  Air Canada

  •  Alitalia

  •  Emirates Airlines

  •  Etihad Airways

  •  Qatar Airways

  •  Jet Airways

  •  Air India

  •  KLM

  •  …and more!

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Course Outline​

1. History of Flight

  •  What is a Cabin Crew Member?

  •  History of Cabin Crew

  •  Theory of Flight

  •  Staying in the Air

  •  How Far We Can Fly

  •  ATC Their Role

  •  Global Geography (Continents)

  •  Time Zones

  •  24 Hour Clock

  •  Designator Codes (Airline & City)

  •  Phonetic Alphabet

  •  Acronyms

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2. Aviation Terminology

  • Designator Codes (Airline & City)

  • Phonetic Alphabet

  • Acronyms

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3. Regulations

  •  Around the World

  •  Regulations at Work

  •  Cabin Crew Manuals

  •  Amendments and Revisions

  •  Inspectors

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4. A Day in the Life...

  •  Preparing for Duty

  •  Drug and Alcohol Policy

  •  Personal Image

  •  Personal Grooming Standards

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5. Uniform Policy

  •  Looking Professional

  •  Requirements for Duty

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6. At the Airport

  •  Check-In

  •  Check-In Duties

  •  Minimum Crew

  •  Chain of Command

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7. One Crew Concept

  •  Crew Resource Management

  •  Importance of Effective Communication

  •  Verbal and Non-Verbal Communication

  •  Briefings

  •  Crew Briefings

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8. Going to the Aircraft/Aircraft Type

  •  Categories of Aircraft

  •  Aircraft Type

  •  Crew Baggage

  •  Pre-flight Check

  •  Purpose of Equipment

  •  List of Equipment

  •  Minimum Equipment List

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9. Standard Safety Procedures

  •  Screening of Passengers and Crew

  •  General Security Principles

  •  Dangerous Goods

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10. Boarding

  •  Pre-Boarding

  •  List of Special Needs

  •  Deportees

  •  Prisoners and Escorts

  •  Special Needs Passenger Briefing

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11. General Boarding

  •  Apron Safety

  •  Passenger Seating

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12. Passenger Handling

  •  Customer Service

  •  Types of Complaints

  •  Abusive/Disruptive Passengers

  •  Failure to Comply

  •  Denied Boarding

  •  Captain's Authority

 

13. Freight and Baggage

  •  Carry-on Baggage

  •  Animals in the Cabin

  •  Baggage Stowage

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14. Passenger Briefings

  •  Announcements and Techniques

  •  Electronic Devices

  •  Types of Devices

  •  Why Are There Restrictions?

  •  Reporting Device Interference

  •  Window Exit Briefings

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15. Taxi

  •  Demonstration

  •  Visual Checks

  •  Flight Deck Communication

  •  Crew Seating

  •  Cabin Crew Stations

  •  Signals

  •  Silent Review

  •  Critical Phases of Flight

  •  Statistics

  •  Sterile Flight Deck

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16. Inflight

  •  Take-Off

  •  Ordinance Signs

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17. Inflight Service

  •  First Class Service

  •  Business Class Service

  •  Economy Class Service

  •  Flight Deck Service and Protocol

  •  The Glass Cockpit

  •  Jump seat Authorization

  •  Service on the Ground

  •  Liquor Service

  •  Intoxicated Passengers

  •  World Standards on Disruptions

  •  Admittance – Locking of Flight Deck Door

  •  Safe Work Habits

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18. Being Prepared

  •  Inflight Turbulence

  •  Pressurization Problems

  •  Pressurization System

  •  How It's Maintained

  •  Oxygen and the Body

  •  Rapid Decompression

  •  Engine Problems

  •  Propeller Abnormalities

  •  Time of Useful Consciousness

  •  Medical Issues

  •  Oxygen Administration

  •  Crew Incapacitation

  •  Pilot Jump seats

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19. Emergency Situations

  •  Inflight Fires

  •  How Fires Work

  •  Types of Fires-Classes

  •  Smoke and or Fumes

  •  Fire Detection

  •  Where Fires Can Happen

  •  Firefighting

  •  Cargo Firefighting

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20. Other Types of Inflight Emergency

  •  Bomb Threats

  •  Hijacking

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21. Preparing for an Emergency

  •  Emergency Briefings

  •  Emergency Landing Checklist

  •  Crew Coordination

  •  Briefing of Passengers

  •  Brace Positions

  •  Commands

  •  Purpose

  •  Techniques

  •  The Words

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22. Categories of Landings

  •  When to Evacuate

  •  How to Evacuate

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23. Post Evacuation

  •  Post Evacuation Procedures

  •  Duties

  •  Help on the Scene

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24. Post Crash Survival

  •  Wilderness Survival

  •  Sea Survival

  •  Tropical/Jungle Survival

  •  Desert Survival

  •  Arctic Survival

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25. Back in the Air

  •  Descent

  •  Duties upon Descent

  • 26. Landing/Taxi-In

  •  Post Landing Duties

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27. Deplaning

  •  Customs and Immigration

  •  Fueling With Passengers Onboard

  •  Gate and Apron Emergencies

  •  Aircraft Surface Contamination

  •  WHMIS

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28. Flight Termination

  •  Overnights

  •  Logistics

  •  Conduct

  •  Personal Security

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29. Flight Safety

  •  What is Flight Safety?

  •  Crew Responsibilities

  •  Some Examples

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30. Conclusion

  •  Health and Wellness

  •  Eating Right

  •  Eating on the Run

  •  Exercise

  •  Jet Lag

  •  Deep Vein Thrombosis

  •  Medical Issues

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31. Getting a Job

  •  Who Are My Potential Employers?

  •  Resume Preparation

  •  Interview Techniques

  •  Job Bank​​​​​​​​

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