CABIN CREW SYLLABUS

​​Certificate Course Syllabus
Wide Body / Multiple Crew Onboard
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This program is perfect for students who wish to work for a large international airline or charter operator. The program features one of the worlds most popular multi aisle aircraft manufactured by Airbus – the A330. You will learn how to operate in a large multiple crew environments with up to 18 crew members onboard. Upon completion of this program you will receive a certificate of completion This course applies to airlines such as...
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Air France
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Air Canada
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Alitalia
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Emirates Airlines
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Etihad Airways
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Qatar Airways
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Jet Airways
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Air India
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KLM
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…and more!
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Course Outline​
1. History of Flight
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What is a Cabin Crew Member?
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History of Cabin Crew
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Theory of Flight
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Staying in the Air
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How Far We Can Fly
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ATC Their Role
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Global Geography (Continents)
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Time Zones
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24 Hour Clock
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Designator Codes (Airline & City)
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Phonetic Alphabet
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Acronyms
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2. Aviation Terminology
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Designator Codes (Airline & City)
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Phonetic Alphabet
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Acronyms
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3. Regulations
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Around the World
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Regulations at Work
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Cabin Crew Manuals
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Amendments and Revisions
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Inspectors
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4. A Day in the Life...
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Preparing for Duty
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Drug and Alcohol Policy
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Personal Image
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Personal Grooming Standards
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5. Uniform Policy
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Looking Professional
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Requirements for Duty
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6. At the Airport
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Check-In
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Check-In Duties
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Minimum Crew
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Chain of Command
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7. One Crew Concept
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Crew Resource Management
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Importance of Effective Communication
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Verbal and Non-Verbal Communication
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Briefings
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Crew Briefings
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8. Going to the Aircraft/Aircraft Type
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Categories of Aircraft
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Aircraft Type
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Crew Baggage
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Pre-flight Check
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Purpose of Equipment
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List of Equipment
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Minimum Equipment List
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9. Standard Safety Procedures
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Screening of Passengers and Crew
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General Security Principles
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Dangerous Goods
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10. Boarding
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Pre-Boarding
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List of Special Needs
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Deportees
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Prisoners and Escorts
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Special Needs Passenger Briefing
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11. General Boarding
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Apron Safety
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Passenger Seating
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12. Passenger Handling
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Customer Service
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Types of Complaints
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Abusive/Disruptive Passengers
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Failure to Comply
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Denied Boarding
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Captain's Authority
13. Freight and Baggage
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Carry-on Baggage
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Animals in the Cabin
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Baggage Stowage
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14. Passenger Briefings
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Announcements and Techniques
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Electronic Devices
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Types of Devices
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Why Are There Restrictions?
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Reporting Device Interference
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Window Exit Briefings
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15. Taxi
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Demonstration
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Visual Checks
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Flight Deck Communication
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Crew Seating
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Cabin Crew Stations
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Signals
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Silent Review
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Critical Phases of Flight
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Statistics
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Sterile Flight Deck
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16. Inflight
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Take-Off
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Ordinance Signs
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17. Inflight Service
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First Class Service
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Business Class Service
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Economy Class Service
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Flight Deck Service and Protocol
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The Glass Cockpit
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Jump seat Authorization
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Service on the Ground
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Liquor Service
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Intoxicated Passengers
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World Standards on Disruptions
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Admittance – Locking of Flight Deck Door
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Safe Work Habits
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18. Being Prepared
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Inflight Turbulence
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Pressurization Problems
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Pressurization System
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How It's Maintained
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Oxygen and the Body
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Rapid Decompression
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Engine Problems
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Propeller Abnormalities
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Time of Useful Consciousness
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Medical Issues
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Oxygen Administration
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Crew Incapacitation
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Pilot Jump seats
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19. Emergency Situations
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Inflight Fires
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How Fires Work
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Types of Fires-Classes
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Smoke and or Fumes
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Fire Detection
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Where Fires Can Happen
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Firefighting
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Cargo Firefighting
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20. Other Types of Inflight Emergency
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Bomb Threats
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Hijacking
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21. Preparing for an Emergency
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Emergency Briefings
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Emergency Landing Checklist
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Crew Coordination
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Briefing of Passengers
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Brace Positions
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Commands
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Purpose
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Techniques
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The Words
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22. Categories of Landings
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When to Evacuate
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How to Evacuate
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23. Post Evacuation
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Post Evacuation Procedures
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Duties
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Help on the Scene
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24. Post Crash Survival
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Wilderness Survival
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Sea Survival
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Tropical/Jungle Survival
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Desert Survival
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Arctic Survival
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25. Back in the Air
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Descent
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Duties upon Descent
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26. Landing/Taxi-In
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Post Landing Duties
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27. Deplaning
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Customs and Immigration
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Fueling With Passengers Onboard
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Gate and Apron Emergencies
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Aircraft Surface Contamination
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WHMIS
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28. Flight Termination
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Overnights
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Logistics
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Conduct
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Personal Security
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29. Flight Safety
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What is Flight Safety?
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Crew Responsibilities
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Some Examples
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30. Conclusion
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Health and Wellness
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Eating Right
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Eating on the Run
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Exercise
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Jet Lag
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Deep Vein Thrombosis
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Medical Issues
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31. Getting a Job
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Who Are My Potential Employers?
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Resume Preparation
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Interview Techniques
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Job Bank​​​​​​​​
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